Frequently Asked Questions
Everything you need to know about finding your perfect night's sleep.
What is the estimated delivery time for my new bed?
Most of our standard beds and mattresses are delivered within 5-10 business days. Custom-made frames or luxury sets may take up to 3 weeks. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer a sleep trial on your mattresses?
Yes, we offer a 100-night risk-free sleep trial. If you are not completely satisfied with the comfort of your mattress after trying it for at least 30 nights, you can return it for a full refund or exchange.
Is assembly included with my bed purchase?
Standard delivery includes drop-off at your front door. However, we offer a 'White Glove' assembly service at checkout for an additional fee, which includes professional setup in your room of choice and removal of all packaging.
What kind of warranty comes with my bed frame?
All our bed frames come with a 5-year structural warranty that covers manufacturing defects. Our premium mattresses are covered by a 10-year limited warranty for your peace of mind.
Are your materials sustainably sourced?
We are committed to the environment. Our wooden frames are made from FSC-certified timber, and our mattresses use CertiPUR-US certified foams and organic cotton covers where specified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible customers.